![]() ![]() I have lost my old driver software. Now I will import videos from sony handycam to my sony laptop.I think this is the only option.Please alow. Automatically Update DCR-HC21E SONY Camcorder Drivers with Easy Driver Pro for Windows 10. According to the Windows 7 Compatibility Center, the DCR-HC21 is not compatible with Windows 7 64-bit (as you stated). It is the responsibility of the device maker to create the drivers for the different operating systems they want their products to work with. Windows 7 Compatibility Center Sony eSupport DCR-HC21 Going through Sony's support I did find this: Sony eSupport DCR-HC21 Download Files The above page does list Windows 7 64-bit in the dropdown list; when selected it lists: Driver & Compatibility Information for Windows Operating Systems On this page, it states (in part): Windows 7 Drivers: The drivers needed to connect your Sony camcorder to a computer and transfer files are already included in the operating system. Not Supported: The USB streaming feature is not supported with the Windows 7 operating system. The Windows 7 Starter edition is not supported. You might want to visit the Sony Forums as I'm sure this situation has been discussed there: Sony Forum Regards. The Picture Package® and ImageMixer™ version 1.5 software supplied with some Cyber-shot® cameras and Handycam® camcorders are not compatible with the Microsoft® Windows Vista® operating system. For users who have installed these programs on a computer using Windows Vista operating system, Sony is providing this uninstall tool. If you have tried to uninstall the Picture Package or ImageMixer software using the 'Uninstall or change a program' utility in Windows Vista operating system, related incompatible programs such as the SONY DVD Handycam USB Driver may not have been deleted. Please use this uninstall tool to completely delete the incompatible programs. Software to be Uninstalled • Picture Package version. 1.0 / 1.1 / 1.2 / 1.2.1 / 1.5 / 1.5.1 / 1.6 / 1.6.1 / 1.7 / 1.8 / 1.8.1 • ImageMixer version 1.5 for Sony / 1.5 for DVD Handycam NOTE: With a few exceptions, related programs that were installed with the Picture Package or ImageMixer software will also be uninstalled. Important Notes • When using this utility, be sure that you are logged in as the Administrator or as a user with Administrative rights. • To ensure that no other program interferes with the uninstall tool, save all work and close all other programs. The Taskbar should be clear of applications before proceeding. • It is highly recommended to print out these instructions as a reference during the uninstall process. Download and Installation Instructions • To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding. • Click the 'Download Now' link at the top or bottom of this page. • Read the agreement, then, if you agree, click the checkmark in the 'Accept Agreement' box to continue with the download.
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